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Frequently Asked Questions (FAQs)

Have an order or business related question?

You can find answers to many questions by browsing our FAQs.

Order Questions

Get the answers to frequently asked questions about our order process, including:

Shipping Questions

Get the answers to frequently asked questions about our shipping options, including:

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Order/Business Question
Order/Business Question

Can't find the answer in our FAQs? Submit a question, and we'll get back to you soon - usually within one business day.

Example: How can I track my order?

Call, Fax, or Mail Us
Customer Service Line

Have a question about an order or return? Call 1-800-575-1932

Track Your Order

Check Order Status to track your order right to your doorstep.

Order by phone, 24 hours a day/7 days a week


Fax your order


Mail in your order

Complete the order form and mail it to:

Genuine Hotrod Hardware, Inc.
P.O. Box 909
Akron, OH 44309-0909

¿Hablas Español?

Línea en Español: 1-330-630-1626

Libre de cargos: 1-800-517-3428
(Lunes a viernes de 8:00 de la mañana hasta las 6:00 de la tarde (hora del este).

Fax: 1-330-630-5568